General Questions
What is Run Square?
Run Square is a mobile app that connects trail runners for events. It helps users find pacers, crew support, transportation, lodging, or simply connect with others participating in the same races through a curated event list.
How does it work?
Run Square works by providing a curated list of trail running events. Users browse events and connect through public discussion threads categorized as "Ask" (requests), "Offer" (services), or "Misc" (general chat) to coordinate details.
Is the app free?
Yes, Run Square is completely free to use. There are no ads or in-app purchases.
Does the app use my location or share my data?
No, Run Square does not track, share, or sell your location data or any other personal information.
How do I suggest a new event?
You can suggest new events directly through the Run Square app. All suggestions are reviewed and moderated before being added to ensure quality.
Why are events moderated?
Events are moderated to ensure quality and relevance, maintaining a focused and useful experience for all Run Square users.
Why is there no private messaging?
All chats within the app are public. This design promotes transparency and safety, making it easier to monitor interactions and prevent inappropriate behavior. It also fosters a sense of community and shared information.
How do I contact another user privately?
Private contact information is shared only after both users mutually agree to connect, ensuring privacy and safety. All other in-app chats are public.
What if I see something inappropriate?
You can report any objectionable content or user directly by tapping on the message. Run Square has a zero-tolerance policy to maintain a safe and respectful community.
What kind of content is considered objectionable?
This includes, but is not limited to: Hate speech, harassment, threats, discrimination, obscene or offensive content, spam, misleading information, or impersonation.
What about notifications?
Run Square does not send notifications by default. You have full control and can choose to enable them within the app settings if you wish.
Where can I download the Run Square app?
Run Square is currently available on the App Store for iOS and Google Play for Android.
What types of events are listed on Run Square?
Run Square primarily lists trail running events, including ultra-marathons, marathons, and other long-distance trail races. The focus is on events where runners might need pacing, crew, or logistical support.
Can I use Run Square for road races or casual runs?
While Run Square focuses on trail running events, you might find other runners for road races or casual runs if they are listed as events. However, its primary design and community are centered around the unique needs of trail runners.
Using the App
How do I find a pacer?
Go to the event you're running, and look for "Offer" threads. If you don't find someone offering pacing services, you can create your own "Ask" thread.
How do I offer my services as a pacer or crew?
Go to the relevant event and create an "Offer" thread detailing your services and availability.
How do I connect with other runners for transportation or lodging?
Look for the "Ask" or "Offer" threads within the event to connect with other participants who might be able to share rides or accommodations.
What are the different thread types?
"Ask" threads are for requests (e.g., asking for a pacer, transportation, or lodging). "Offer" threads are for offering services or help (e.g., pacing, crewing, sharing a ride). "Misc" threads are for general discussions related to the event.
How secure is the app?
Run Square is designed for security through public chats, easy reporting, and no collection or sharing of sensitive personal data. The curated event list also contributes to a safe environment.
How do I search for specific events or locations?
You can search for events within the Run Square app using keywords for race names, locations, or dates. The app's interface allows you to easily browse and filter the curated event list.
Is there a web version of Run Square, or is it mobile-only?
Run Square is currently a mobile-only application, available on iOS and Android devices. There is no web-based version at this time.
How do I update my profile information?
You can update your profile details, such as your runner bio or preferences, directly within the Run Square app's settings or profile section.
What if I can't find an event I'm looking for?
If an event isn't listed, you can suggest it for addition through the app. Our team reviews all suggestions to ensure they fit Run Square's focus on curated trail running events.
App Details & Support
How do I report a bug or technical issue?
If you encounter a bug or technical issue, please contact our support team directly through the 'Support' link in the app or on our website. Provide as much detail as possible to help us resolve the problem quickly.
What devices and operating systems does Run Square support?
Run Square is designed for iOS (Apple App Store) and Android (Google Play Store) mobile devices. Please ensure your device's operating system is updated to the latest version for optimal performance.
Can I use Run Square offline?
Run Square requires an internet connection to access event lists, participate in discussions, and connect with other users. Features like Browse saved event details might have limited offline functionality.
How does Run Square ensure my privacy and data security?
Run Square prioritizes your privacy by not tracking or selling your location data or personal information. All in-app chats are public to foster transparency and safety, and direct private contact is only enabled with mutual consent. For more details, please refer to our Privacy Policy.
Is there a minimum age requirement to use Run Square?
Users must be at least 13 years old to use Run Square. This policy helps ensure a safe and appropriate environment for all members of our community.
How do I delete my Run Square account?
You can delete your Run Square account directly within the app's settings. Please note that this action is irreversible and will remove your profile and activity from the platform.
How can I provide feedback or suggest new features?
We highly value user feedback! You can submit your suggestions for new features or provide general feedback through the 'Support' section of the app or our website.
Does Run Square offer any premium features or subscriptions?
No, Run Square is completely free to use. There are no premium features, subscriptions, or in-app purchases. Our goal is to provide a fully accessible platform for connecting trail runners.
How is Run Square different from other running apps?
Run Square stands out by focusing specifically on connecting trail runners for events, facilitating community support like pacing, crewing, and logistics. Unlike general running or social media apps, it's tailored to the unique needs of the trail running community.